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I was told it could take a week to get it approved with the part. 3 weeks pass. We have no part and we found out our claim was denied and we have to send out home inspection for our claim to be reviewed. I was told this on 7/16. I sent the home inspection while on the phone with Shaneka . I was told 24 48 hours, but I told them the house is 90 degrees every single day, can we speed this up?No. They cannot. So I waited and called back Wednesday. No movement and no one to talk to. They tried to email Ms because apparently she doesn’t have a phone number. Called back Thursday twice and Friday twice.

Posted March, 2011 by Admin

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Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. Still waiting for an appointmentSo I submitted the claim through the internet. Got a call from Select the next business day asking make and model of the oven. It was on the original online request but I gave it to them again. Request assigned the 13th, I called them the 17th because I had not received a call or email from anyone. Gave me the name of their tech so I could call him.

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It’s not up to them that the contractor doesn’t show up because they have other contractors they can call.

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Posted February, 2011 by Admin

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