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Back at Torino's home, the air conditioner was fixed and he was happy with the repair person. The next day, Torine received a customer satisfaction survey from HMS. "I thought it would be fun and I marked all 'very dissatisfied,' but I just became more angry," he said. Angry, yes, but at least he won't be hot and bothered anymore. Have you been Bamboozled?Reach Karin Price Mueller at . Follow her on Twitter @KPMueller.

Posted March, 2011 by Admin

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This last claim the company sent out a repair person who told AHS a repair was covered and then AHS made them send out a second technician who said it wasn't covered as per his instructions from his boss, AHS is their biggest customer. Find another company and make sure whoever you go with they guarantee that they have plenty of service providers in your area. 4/14 Started service. 5/16 Called in for a repair. 4/25 Service tech sent to my home. He was there less than 5 minutes and looked at my furnace. Quote came back that it would cost me over $2000, for a new flue, ductwork, etc. I asked how he knew I needed a flue when he never went near the chimney. 4/30 AHS sent another company out. I never heard back from them. 5/16 I called, requested a full refund and then was told I could use my own company and that I would be refunded the $100 I had paid for their service call.

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If you get less than expected, you will have a way to get your complaints addressed.

In this capacity, Doug oversees strategic partnerships with some of the nation’s largest and most successful companies.

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Posted February, 2011 by Admin

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