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She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon. I spoke with a new agent who told me again that everything in my file stated that I agreed to this dishwasher. He then states that supervisors call back within 24 hours. Plus he would start an investigation but it would take an additional 48 hours to verify what I am saying and to speak with the agent I spoke with. I asked if he was going to go back and review the conversation and he said probably. I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file. I have not had a working dishwasher in July. I'm so frustrated with this company. Unless someone can make this right, we will not be renewing our contract.

Posted March, 2011 by Admin

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You will be required to pay the Select Service Call Fee once the Independent Service Technician begins travelling to your home, a separate service call fee will be charged for each issue, regardless of whether you are able to provide access to your home for the independent Service Technician or if you cancel the appointment while the independent Service Technician is travelling to your home. Additional charges may apply to the Select Service Call Fee. The Select Service Call Fee, which must be paid at the time and place or appointment, shall be paid by You to the Independent Service Technician or directly to Select, at Select's option. In the event Your fail to pay the Select Service Call Fee, you will not be able to schedule any additional service calls and your home service contract will be suspendend until all outstanding fees are paid in full. Suspension of your home service contract will not alter or extend the Termination Date of your home service contract. 5.

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We pay several hundreds of dollars per year for that "protection" .

Making the names a little more complicated, HMS is in the process of rebranding to a new name: Cinch Home Services.

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Posted February, 2011 by Admin

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